The following Terms and Conditions apply to the use of this site and all transactions conducted through it.

Copyright – All content appearing on this Web site is the property of True Gentlemen. As a user, you are authorized to view, copy, print, and distribute the content on this site as long as the document is used for informational purposes only. Copyright © 2004-2015 True Gentlemen. All rights reserved.

Trademarks – True Gentlemen® is a registerd trademark. All other brand, product, service, and process names appearing on this Web site are trademarks of their respective holders.

Use Of Site – This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. True Gentlemen reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if True Gentlemen believes that customer conduct violates applicable law or is harmful to the interests of True Gentlemen.

Privacy Policy – True Gentlemen does not distribute, sell, or rent your name or personal information to any third party. We do not share any statistics with any third party vendors and will never provide any personal or specific information about the individuals who buy from us, except as required to complete your order with our credit card processors. Your personal information will not be used for any purposes other than to send products or track orders, nor will it be divulged to anyone outside of our company, unless required by law or legal process. We only ask for the information we need to complete an order: your name, e-mail address, billing address, mailing address, contact information, and credit card number and expiration date in order to process your order, fill it, and communicate with you regarding its status.

Shipping & Delivery – At this time, True Gentlemen ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands within 24-48 hours, weekends and holidays excluded. The risk of loss and ownership of merchandise ordered pass to you when the merchandise is delivered to the shipping carrier. If you receive damaged merchandise, you must notify Customer Service within 24 hours to make return and replacement arrangements.

Sales Tax – Orders shipped to California are subject to 8.75% Sales Tax. 

Return Policy – Returns are accepted within 7 days of receipt. All returns require a return authorization number and must be pre-authorized by Customer Service. The merchandise must be in new and unused condition and in its original packaging, accompanied by a copy of the original sales receipt. A full refund less shipping costs will be issued within 7 days of receipt. True Gentlemen does not accept COD returns and is not liable for any shipping costs on returned merchandise.

Miscellaneous – In the event that you need to cancel an order, you must do so within 24 hours. Orders are shipped within 24-48 hours, weekends and holidays excluded. If you cancel your order after merchandise has been shipped, you will need to follow the Return Policy above.